כוס ג'וני

Return Policy

At Adi Nissani, we value transparency and thoughtful purchasing. Please review the return policy below before placing an order.

Eligible Returns

• 
  Off-the-shelf items may be returned within 14 days of receiving the package for a full refund.
  

Non-Returnable Items

Returns and exchanges are not accepted for:

• 
  Made-to-order items
  
• 
  One-of-a-kind pieces
  
• 
  Items created especially upon request
  
• 
  Bundles
  
• 
  Sale items
  

These items are considered final sale.

Return Process

• 
  To initiate a return, please contact us within 14 days of receiving your order.
  
• 
  Include your order number, the item(s) you wish to return, and the reason for the return.
  
• 
  You will receive return instructions from our customer support team.
  

Condition of Returned Items

• 
  Items must be returned unused, undamaged, and in their original packaging.
  
• 
  We reserve the right to refuse a refund if returned items do not meet these conditions.
  

Return Shipping

• 
  Return shipping costs are the responsibility of the customer, including international returns.
  
• 
  We strongly recommend using a trackable shipping method. We cannot be responsible for lost return shipments.
  

Refunds

• 
  Once the returned item is received and inspected, the refund will be issued to the original payment method.
  
• 
  Original shipping fees, customs charges, taxes, and duties are non-refundable.
  

Damaged or Defective Items

If your order arrives damaged or
defective, please contact us as soon as possible. We will review the
issue and provide a replacement or further instructions where
applicable.

If you have any questions, feel free to reach out before placing your order.
Thank you for supporting handmade work and choosing Adi Nissani.