Every item in our collection is carefully handmade, crafted, and painted with great attention to detail. Due to the nature of handmade work, each piece is unique and may vary slightly.
Made-to-order items are created especially for you. Please allow approximately 3–5 weeks for production before shipment. Production times may vary depending on current order volume.
If you have special requests or questions, feel free to contact us — we’re happy to assist.
Shipping
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We ship both locally and internationally.
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Shipping costs are not included in the product price and are calculated separately at checkout.
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Delivery times vary depending on destination and shipping method.
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International orders may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer and are not included in the product or shipping price.
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Shipping fees are non-refundable.
Return Policy
At Adi Nissani, we value transparency and thoughtful purchasing. Please review the return policy below before placing an order.
Eligible Returns
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Off-the-shelf items may be returned within 14 days of receiving the package for a full refund.
Non-Returnable Items
Returns and exchanges are not accepted for:
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Made-to-order items
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One-of-a-kind pieces
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Items created especially upon request
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Bundles
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Sale items
These items are considered final sale.
Return Process
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To initiate a return, please contact us within 14 days of receiving your order.
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Include your order number, the item(s) you wish to return, and the reason for the return.
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You will receive return instructions from our customer support team.
Condition of Returned Items
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Items must be returned unused, undamaged, and in their original packaging.
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We reserve the right to refuse a refund if returned items do not meet these conditions.
Return Shipping
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Return shipping costs are the responsibility of the customer, including international returns.
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We strongly recommend using a trackable shipping method. We cannot be responsible for lost return shipments.
Refunds
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Once the returned item is received and inspected, the refund will be issued to the original payment method.
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Original shipping fees, customs charges, taxes, and duties are non-refundable.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as possible. We will review the issue and provide a replacement or further instructions where applicable.
If you have any questions, feel free to reach out before placing your order.
Thank you for supporting handmade work and choosing Adi Nissani.